Return policy
Return & Refund Policy
Last updated: March 2026
1. Return Eligibility
We accept returns within **30 calendar days** from the date you receive your order. To be eligible for a return, items must meet all of the following conditions:
- Unworn, unused, and in original condition
- With all original tags, packaging, and dust bags attached
- Not damaged, stained, or altered by the customer
2. Non-Returnable Items
The following items cannot be returned or refunded:
- Discounted, clearance, or final-sale items
- Custom or personalized orders
- Items returned after the 30-day period
3. How to Initiate a Return
To start a return, please contact our customer service:
- Email: tieyuanfashion@outlook.com
- Include your order number, photos of the item, and reason for return
We will respond with detailed return instructions within 24–48 business hours.
4. Return Shipping Costs
- If the return is due to our error (wrong item, defective, damaged), we cover the return shipping cost.
- If the return is for personal reasons (change of mind, wrong size ordered), you are responsible for return shipping fees.
5. Refund Processing
Once we receive and inspect your returned item, we will notify you of approval or rejection of your refund.
Approved refunds will be processed to your original payment method within **3–7 business days**.
6. Exchange Policy
We offer exchanges for the same item in a different size or color (subject to availability). Please follow the same return process and note “EXCHANGE” in your message.
7. Contact Us
If you have questions about returns or refunds, please contact us:
Email: tieyuanfashion@outlook.com
Phone: 130736611074
Address: No. 61-3, Jianji Road, Haizhu District, Guangzhou
Website: https://nuvilora.com/