Shipping policy
Shipping Policy
1. Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a tracking number once your order has shipped.
2. Shipping Methods & Delivery Time
We currently ship to the United States and select international destinations.
- Standard Shipping: 7–15 business days
- Expedited Shipping: 3–7 business days (if available at checkout)
Delivery times are estimates and may vary due to customs, weather, or carrier delays.
3. Shipping Costs
Shipping costs are calculated automatically at checkout based on your location, order weight, and selected shipping method.
We may offer free standard shipping promotions for orders over a certain amount — please check our homepage or promotional emails for updates.
4. Order Tracking
Once your order ships, you will receive an email with a tracking link to monitor your package status.
Please allow 24–48 hours for the carrier to update tracking information.
5. Undeliverable & Lost Packages
If your package is returned as undeliverable due to an incorrect address, we will contact you to reconfirm details. Additional shipping fees may apply for reshipment.
For lost or missing packages, please contact the shipping carrier first, then reach out to us with your order number and details.
6. Customs & Import Taxes
International orders may be subject to customs duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the customer and are not included in our product or shipping prices.
7. Contact Us
If you have questions about your order or shipping status, please contact us:
Email: tieyuanfashion@outlook.com
Phone: 13073611074
Address: No. 61-3, Jianji Road, Haizhu District, Guangzhou
Website: https://nuvilora.com/